1. Introduction

At Bauer’s Brew Co. LLC, we are dedicated to providing a seamless shopping experience, including reliable shipping services. We understand the importance of receiving your coffee products promptly and in excellent condition. Our commitment is to ensure that every order is processed and shipped efficiently, so you can enjoy your favorite brews without delay.

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2. Shipping Areas

Bauer’s Brew Co. LLC provides shipping services to the “lower 48” contiguous states. Unfortunately, due to the fragility and freshness of our products, we are unable to offer shipping to locations outside the continental USA at this time.

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3. Shipping Methods

Bauer’s Brew Co. LLC offers shipping services through UPS and USPS. The shipping method available will depend on various factors such as location, package size, service availability, and your selection at checkout.

Please be patient and considerate that once the package leaves our hands, the shipping experience is out of our control. As a result, your package may arrive later than expected or even earlier than anticipated. We always provide a tracking number sent to your email that can be monitored at any time; however, please note that this tracking number may not always be accurate or updated with the latest information.

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4. Shipping Costs

The cost of shipping is dependent on various factors. At checkout, you will see different shipping options from UPS, USPS, or both. The cost is calculated by Shopify Shipping in coordination with the courier service, taking into account the items’ weight, dimensions, and destination. Bauer’s Brew Co. LLC will always strive to provide you with the best and most cost-effective option for both parties.

FREE SHIPPING may be available for some orders if certain criteria are met, such as orders over a specific amount (this amount may change over time), free shipping coupons, discounts, or promotions. Special circumstances may apply on a customer-to-customer basis or for subscription-based services or promotions. Please note that free shipping does not have a set processing time or expected delivery date; however, we always aim to get packages out as soon as possible.

FLAT RATES may be available for certain orders, products, or collections. This flat rate will be associated with those options. If an item in your order does not have a flat rate, but another item does, the flat rate will not be an option at checkout.

Shipping and handling costs for Bauer’s Brew Co. LLC may be higher than average due to some of our fragile and refrigerated products. To provide you with the best experience and to properly protect the items and their freshness, we implement numerous measures, such as using insulated packaging for fragile items like glass cold brew bottles that need to stay cold.

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5. Order Processing Time

It usually takes 1-3 days to process your order and prepare it for delivery. Shipping and delivery will typically take an additional 1-5 days, depending on your location and courier-specific factors, which are out of our control.

Please note that these timelines are not guaranteed. Circumstances such as holidays, company emergencies, weather conditions, company-wide vacations, and other factors may affect processing time and the timing of when you receive your order.

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6. Tracking Your Order

We always provide a tracking number sent to your email that can be monitored at any time. However, please note that this tracking number is not always accurate or updated with the correct information.

If you selected shipping when your order address is eligible for local delivery, you will be refunded for the shipping cost if applicable. In this case, the tracking number will indicate “LOCAL” and the courier as “other.” To avoid this issue, please select local delivery when the option is available. Unfortunately, we are unable to officially change your order from shipping to local delivery after it has been placed, so selecting the correct option at checkout is important.

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7. Lost or Damaged Items

It is important to take note of the following: when outsourcing shipping to couriers such as UPS and USPS, the handling of your items relies on them.

While we take great care to properly protect and pack your order, if your package is damaged or lost for any reason, we must file a claim with the courier and send out a new package entirely. If your package or items are confirmed as damaged or lost, we will contact you using the information provided at checkout. You may choose to cancel the order and receive a refund, or as stated above, you may opt for a new package with the items you originally ordered. This is the only situation in which a refund may be warranted.

Please note that we do not offer refunds or exchanges for perishable items under any circumstances unless you never received your package or if it was lost or damaged.

Our cold brew products are very fragile and perishable and must remain “cold.” If the courier takes significantly longer than anticipated to deliver your order, that situation is unfortunately out of our control.

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